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How to Shop

Welcome to asiaforkids.com. We do our best to make your visit fun and secure. Feel free to browse the topics below and let us know if you don't find your answer. We are always glad to help you out.

How do I use your Shopping Cart feature?
Our on-line Shopping Cart is similar to the shopping cart you use at the supermarket. You can add and remove the items you want to buy. When you are finished shopping, pay for your items at Final Check Out.

How do I place an online order?
Placing an order with asiaforkids.com is very easy and safe. Simply locate the item(s) you wish to purchase from our extensive selection and follow these simple steps:

  1. When the desired product is found, click on the Add to Cart button associated with the item.
  2. The contents of your shopping basket will be displayed. This information reveals the product number, title, quantity, and per unit cost. If multiple quantities of the same item are desired, you may change the number of items from the default of one (1) to the appropriate number. You may continue shopping by clicking on the Category Search tab on the top of the web page, or you may go to checkout by clicking on the Proceed to Final Checkout button on the bottom of the basket page. Each time subsequent items are selected for purchase, by clicking on the associated Add to Cart button, this shopping basket page will appear to reveal the total contents and price. Items may be removed from the shopping basket by clicking on the Remove Item button.
  3. Click on the appropriate button for where the items will be shipped to (Ohio, Other U.S. states, or International).
  4. Click on the Proceed to Final Checkout button to proceed with your purchase. An Order ID Number will appear in the top left hand corner. Your order will appear with the appropriate charges for shipping and handling and tax if applicable. You will be prompted to enter your billing address, your shipping address if different, phone number and e-mail address. Please enter your credit card number and expiration date.
  5. Click on Purchase button at the bottom of the page. Once you have entered the needed information, a page similar to the shopping basket page will be displayed in which the final contents of your shopping basket are listed with your bill-to and ship-to information.
  6. A comment box will appear on this page where messages for gift cards or comments or questions about shipping, deliveries, or your order can be entered. Upon clicking on Submit Comment, this message will be forwarded to our Customer Service Department along with your order and will be responded to or acted on promptly. This is the only record of your order. You must save or print this page for your records.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express. It is our standard policy not to charge your card before your order is ready to ship. If you have a backordered item, we will not charge you until it is filled. You may give us your credit card information via online, phone (1-800-765-5885), or fax (513-563-3105). For payment by check or money order, print out a copy of your completed order form and mail this to us with your check to Asia for Kids, PO Box 9096, Cincinnati, OH 45209. Check orders will not shipped until payment is received and has cleared your bank. Money order and cashier check orders will be processed upon receipt of payment. We will automatically cancel orders awaiting checks or money orders if payment is not received within 14 days.

How does your Customer Service department help me?
Our goal is to give you the best possible shopping experience. Our Customer Service department is on hand to help with your questions about products, shipping, availability or any other concern. The many ways to contact our Customer Service Department: You can send us an email (info@afk.com) or FAX 513-563-3105. You can call us toll free at 1-800-765-5885 or 1-513-563-3100 (for customers outside of the United States.) Here are our Customer Service hours. Monday - Friday: 9 a.m. - 5 p.m. Eastern Standard Time (same as New York city).

Do you share my personal information with other companies?
We maintain strict security over all of our customer information and do not sell or trade information with outside companies.

What are cookies?
On the Internet, cookies are not an after-school snack. Cookies are technology that helps us give you a more personal and satisfying shopping experience. To shop with us, your browser must support cookies. To make sure your browser uses cookies, check "Preferences" or "Options" (depending on your browser). Cookies show us what's in your Shopping Cart. If you quit your browser before you have checked out, any products in your Shopping Cart will be returned to the shelf. Changed your mind? Simply press our convenient Recalculate button.

Is it safe to use my credit card?
Yes, shopping at asiaforkids.com is safe. Every credit card purchase you make at asiaforkids.com is backed by the asiaforkids.com Safe Shopping Guarantee and an SSL secure site. We guarantee that every transaction you make at asiaforkids.com will be 100% safe. We employ the latest 128-bit encryption technology in all parts of our site which require you to provide your personal or account information. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at asiaforkids.com. Read the details of this policy. If you feel more comfortable, you can print the order form and fax, mail or call in your order.

Can I ship products to a different address?
Yes. When you place your order with us, simply verify that the billing address you supply matches the billing address of your credit card and then fill in the desired shipping address.

 

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